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Barista




Description:

Baristas suggest and serve high quality Starbucks products, We Proudly Serve (WPS) and/or Starbucks Licensed products (including related ice cream and complimentary/retail pastries). Responsibilities following the Starbucks Standards when serving guests:

* Actively works as a Barista and exhibits high standards of service when engaging with guest and constantly investigates service standards improvements through talking with guests and reading all related comments and follow up.

* Ensures the venue is set-up on time with adequate amount of all products is on-hand. Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.


* Assist in training and monitoring new Baristas for proper skill and service. Participates in training for new recipes, promotions, techniques, equipment, etc. Provides on-the-job training to strengthen current performance and preparation for possible advancement to promotional positions. Monitors the daily workstation operation to ensure speed and efficiency.

* Demonstrates the proper operation of all equipment. Test equipment to ensure accuracy of temperature gauges, heating or cooling elements etc. Reports all malfunctions and request necessary repairs.

* Demonstrates the proper operation of all equipment. Test equipment to ensure accuracy of temperature gauges, heating or cooling elements etc. Reports all malfunctions and request necessary repairs.

* Prepare all products consistently to a high standard. Test beverages being prepared by viewing, tasting, and smelling.

* Reviews USPH procedures for sanitation and cleanliness and monitors workstations and adherence to those procedures at all times. Enforces and follows USPH cleaning procedures for work surfaces, all related equipment and utensils.

* Enforces the storage or disposal of over production items. according to Royal Caribbean International’s brand standards and Starbucks We Proudly Serve and/or Starbucks License rules and regulations.

* Responds to escalated guest complaints in a considerate, professional and positive manner by showing concern and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction.

* Consistently serves all food related items in the venue to a high standard whether those products be complimentary or revenue generating.

* Ensures a healthy and safe working environment at all times.

- Interacting with guests or fellow shipboard employees;
- Providing customers with product details such as coffee blend or preparation descriptions;
- Describing menu items or recommending products that might appeal to them;
- Preparing or serving hot or cold beverages, such as espresso drinks, blended coffees or teas;
- Cleaning or sanitizing work areas, utensils, or equipment; checking temperatures of freezers, refrigerators or heating equipment to ensure proper functioning;
- Organizing assigned station and ensuring readiness prior to guest arrival; acting in a professional and courteous manner at all times.
- Participating in all safety training sessions and drills

Requirements:

* Completion of basic education equivalency required.

* Ability to read, interpret and demonstrate the preparation of drink recipes.

* Extensive knowledge of beverage handling procedures with regard to public health standards.

* Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards.

* Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire bar service operation. Ability to communicate tactfully with all levels of management, coworkers and other shipboard employees to resolve problems and negotiate resolutions.

* Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages such as Spanish, French, Portuguese, Italian,
Mandarin or German preferred.

* Ability to read and write English in order to understand and interpret written procedures.

* All international applicants must have the ability to obtain C1/D visa (and other relevant visas) when applicable.

* Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training.

* A passion for coffee related products and hospitality overall is preferable.


- Minimum 20 years of age
- Ability to work in a team withing multinational environment
- Good command of the English language
- Ability to obtain C1/D or other applicable visas
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with challenges/issues
- Highly organized and detail-oriented
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

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