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Concierge




Description:

We are currently seeking Concierge to join our team. The Concierge position Provides a personalized guest service experience, where the anticipation of guest needs and expectations are executed in a timely manner. The Concierge is to be instrumental in creating guest experiences and executing service that is second to none. Consistently engage in conversation, relying a professional disposition and personality.


Responsibilities include (but are not limited to):

Encompasses strong communication and organizational skills, essential problem-resolution skills, and active listening skills for all concerns relating to guest concerns and Concierge Services.
Coordinates guests’ special, out-of-the-ordinary requests for onboard services under the direction of the Guest Relations Manager.
Coordinates guests’ requests for shore side services in ports, i.e., limousine services, car rentals, restaurant reservations, etc., under the supervision of the Guest Relations Manager.
Handles guests’ inquiries and complaints under the supervision of the Guest Relations Manager and ensures that they are resolved quickly, courteously, professionally and to the guests’ total satisfaction.
Receives inquiries that may require a stateroom upgrade and these are forwarded to the Assistant Guest Relations Manager for processing.

Requirements:

Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
Minimum of two years hospitality management experience in an upscale hotel, resort or cruise line (shipboard experience preferred).
Basic computer software skills required.
All international applicants must have the ability to obtain C1/D visa (and other relevant visas) when applicable
Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training

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