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Destination Concierge


As Destination Concierge, you will be working alongside a multicultural, world-class team. You will be responsible for promoting, marketing and selling high end premium tours to high valued guests onboard the vessel. This is a part of the Shore Excursion Operations, One of the top three revenue centers onboard. In addition, you will have the opportunity to travel the world while working for a top global employer of choice.

Responsibilities include (but are not limited to):

• Manages the Destination Concierge desk operation, creating a seamless premium tour experience for high valued guests Managing guest inquiries which require attention, interacting with guests regularly and visiting staterooms

• Works with Tour Operators to create high end ad hoc tours for premium guests

• Escorts Premium guests on tours and ensures seamless delivery

• Promotes and sells premium tours onboard to optimize revenue

• Ensures the effective planning, marketing, and selling of all revenue opportunities

• Demonstrates the ability to manage the quality control of the tour program

• Demonstrates the ability to maintain an inventory of available tours on a cruise-by-cruise basis.



Hiring Requirements:

• Minimum of five to eight years’ experience as a guide, in the service industry or onboard a cruise line

• Previous experience as a concierge in a 4 star resort or in a tour operation servicing premium guests is preferred

• Strong knowledge of ports, tours, and itineraries (Caribbean, Europe, Baltic, South America, Australia, Asia, Mediterranean, and Alaska) is required

• Excellent public speaking skills and confidant speaking in front of large audiences

• Ability to read, write and speak English clearly and distinctly

• All international applicants must have the ability to obtain a C1/D visa (and other relevant visas) when applicable