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Destination Concierge




Description:

As Destination Concierge, you will be working alongside a multicultural, world-class team. You will be responsible for promoting, marketing and selling high end premium tours to high valued guests onboard the vessel. This is a part of the Shore Excursion Operations, One of the top three revenue centers onboard. In addition, you will have the opportunity to travel the world while working for a top global employer of choice.


Responsibilities include (but are not limited to):


• Manages the Destination Concierge desk operation, creating a seamless premium tour experience for high valued guests Managing guest inquiries which require attention, interacting with guests regularly and visiting staterooms

• Works with Tour Operators to create high end ad hoc tours for premium guests


• Escorts Premium guests on tours and ensures seamless delivery


• Promotes and sells premium tours onboard to optimize revenue


• Ensures the effective planning, marketing, and selling of all revenue opportunities


• Demonstrates the ability to manage the quality control of the tour program


• Demonstrates the ability to maintain an inventory of available tours on a cruise-by-cruise basis.

Requirements:

Qualifications

Hiring Requirements:


• Minimum of five to eight years’ experience as a guide, in the service industry or onboard a cruise line


• Previous experience as a concierge in a 4 star resort or in a tour operation servicing premium guests is preferred


• Strong knowledge of ports, tours, and itineraries (Caribbean, Europe, Baltic, South America, Australia, Asia, Mediterranean, and Alaska) is required


• Excellent public speaking skills and confidant speaking in front of large audiences


• Ability to read, write and speak English clearly and distinctly


• All international applicants must have the ability to obtain a C1/D visa (and other relevant visas) when applicable

Apply