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Shore Excursions Port and Shopping Lecturer




Description:

We are currently seeking Shore Excursions Port Lecturers to join our team. This position has an exciting responsibility to manage our onboard Shore Excursions Program and deliver excellent guest service, while maintaining established quality goals. Potential candidates should have at least two years of shipboard experience in a sales and/or guest relations capacity.


Reports to: Shore Excursions Manager

Responsibilities include (but are not limited to):

· Administer port lectures onboard for various European ports of call

· Coordinate and promote the shopping program in Europe

· Discuss with guests various tour and shopping options. Promote, sell, and up-sell shore excursions, port shopping programs and tour packages as appropriate.

· Utilize sales experience and training to achieve revenue goals and monitor personal and team shopping revenue performance.

· Provide guest services with regard to tour sales, refunds, complaints, and general port and ship information.

· Contact tour operators and assigned stores and venues related to shopping program to relay information to staff and guests.

· Work assigned Shore Excursion shifts on the sales desk, the pier, lounges, or other venues as directed by the Shore Excursions Manager.

· Ensures Celebrity's STAR service philosophy is followed at all times to deliver the ultimate guest experience

· Perform any other job-related duties assigned by the supervisor or management.

Requirements:

Qualifications


Responsibilities include (but are not limited to):


Minimum of 1 - 2 years experience in Shore Excursions, sales, or related department on a cruise ship



Excellent public speaking skills and very strong communication skills



Knowledge of ports of call and associated tours preferred



Ability to sell, up-sell and cross-sell tour products and services



Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint



Ability to read, write and speak English clearly and distinctly. Knowledge of other languages is desired, especially Spanish, Italian, Portuguese, French, German, Russian, or Swedish



All international applicants must have the ability to obtain a C1/D1 visa (and other relevant visas) when applicable



Ability to participate in life-saving emergency drills and required training

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