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Guest Relations Manager




Description:

Overall objective: To ensure the ultimate guest experience onboard RSSC vessels by aiding effective communication of information through all departments; Providing Concierge service to all guests onboard, dealing with all special requests/needs as required within this market segment; Act as Front Office Manager and ensure Front Office staff provide standards of service consistent with RSSC expectations; Ensure appropriate follow up on guest issues addressed to the Front Desk;



 

Profile:

 



  •     Worked in a luxury environment as Guest Relations Manager or similar


  •     Understanding of the highest level of service


  •     Must have fulfilled equivalent position on a medium+ sized ship


  •     Well organized; a multi-tasker


  •     Used to dealing with complaint handling


  •     Used to dealing with special requests and used to achieving results


  •     Ability to manage the Reception Team


  •     Great at customer service and building positive relations with guests and colleagues


  •     Ability to work under pressure and maintain a pleasant working environment


  •     Excellent administrative skills; computer literate – Word/excel/Fidelio/MXP/and similar


  •     Used to dealing with Lost Luggage and medical disembarkations etc


  •     Upgrades and suite allocations etc.


  •     Excellent communication skills.


  •     Strong leadership skills and practice ‘leadership by example;


  •     Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position


  •     Ability to work in an international environment;


  •     Excellent appearance






Requirements:



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