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Assistant Hotel Director




Description:

The Assistant Hotel Director supports the Hotel Director in the overall hotel operation, with emphasis placed on the Revenue Departments and the Front-of-House areas (as directed by the Hotel Director). He/she also deputizes the Hotel Director’s duties in their absence.

- Like the Hotel Director, he/she is to take all necessary action to implement and enforce that company policies and procedures are applied and adhered to, and that the proper level of service to guests is maintained.
- Should there be no Food & Beverage Director or Manager assigned to the vessel for any given period of time, the Assistant Hotel Director assumes these duties in their absence.
Stays informed at all times of all aspects of guest service in the Hotel Department.
- Handles complaints from guests or staff problems in a timely and professional manner.
Suggests and develops own training methods to improve the efficiency, productivity and performance of staff.
- Hosts a table in the dining room when appropriate, according to the guidelines set forth by Hotel Operations, and to attend other social events where time permits.
- Always present a personable, courteous and approachable manner to guests at all times.

SOME POSITION RESPONSIBILITIES

Guest Services:

- Ensures the hotel department is organized and ready to receive guests at embarkation, with special attention placed on the Reception Desk area and guest staterooms. The pier check-in procedures must be organized and run efficiently; tables, chairs, juice service and flowers, etc. are ready and in place.

Housekeeping/Staterooms:

- Ensures that stateroom service is carried out with the highest degree of efficiency and friendliness.

Public Rooms/Open Decks:

-Plans the use of public rooms and open decks in coordination with the Hotel Director, F&B Director and Cruise Director.
-Ensures that all personnel involved in activities planned for these areas are fully informed of their duties and scheduling.

Front Office/Reception Desk:

-Ensures the Reception Desk is providing the best possible service at all times, in an efficient, professional and orderly manner.

Concessionaires:

- Ensures Concessionaires perform their duties according to their respective contracts with our company.
- Establishes the Concessionaires working hours.
- Makes sure the Concessionaires’ service conforms to the ship’s overall high standards of service. In particular it is important that staff is friendly and efficient, that displays and merchandise are appropriate, and also correct sales and signing procedures are adhered to.

Purchasing and Storing (Hotel):

- Supervises purchases made for the Hotel Department (excluding Food and Beverage items), that includes provisions, sundries, bonded stores, and all other supplies used for services to guests and crew.

Onboard Revenue:

- Conducts on a regular basis a Revenue Management Meeting with relative department heads to create and maintain new ideas for generating revenue in accordance with Hotel Operation Procedure

M&R/Budgets:

- Monitors the hotel maintenance and repair (M&R) accounts and helps to determine the required budget needs for the following year.

Requirements:

QUALIFICATIONS:

- Fluent in English; Speak, Read, Write
- Reporting, Budgeting, Forecasting Skills
- Position Requires USPH seminar attendance and compliance
- Managerial, organizational and leadership skills
- Typing and Computer software Skills: Microsoft Word & Excel, IBM AS400, Fidelio, Micros

EDUCATION:

- 4-year Bachelor’s degree or equivalent in Hotel and Restaurant Management from a recognized hotel/culinary institution, and at least two years management experience in Hotel, Food and Beverage positions in hospitality and catering establishments. Or
4-year Bachelor’s degree or equivalent in Hotel and Restaurant Management from a recognized hotel/culinary institution, and at least two years management experience in related hotel positions on board ships.

ATTRIBUTES:

- Proactive, Team Player, Problem Solver
- Passionate about hospitality and customer service driven
- Must have a professional appearance and good hygiene
- Respect for all co-workers and guests
- Pride in your work by creating positive energy, excitement and fun
- Able to work 7 days a week
- Demonstrate positive behaviors; smiling, being polite and courteous
- Able to develop a camaraderie with team members
- Ability to live in close quarters, share limited space with other cabin-mates

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