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Shipboard Training SpecialistDescription: The Training Specialist, lives and works onboard the vessel, and is part of a team of two trainers that oversee the ship training center. • Conducts general training courses including but not limited to company orientation, ship familiarization, hospitality, management training, and customer service training. • Responsible for all related record keeping and for departmental trainers. • Coordinate and assist with company recognition programs, including Vacation Hero, additional duties and responsibilities may be assigned as needed ESSENTIAL FUNCTIONS • Conducts stand up class room training. • Conducts training sessions using a variety of training methods and styles so to maximize training effectiveness. • Coordinates a group of departmental trainers to ensure completion of job specific Position Based Training (PBT). • Conducts training using a variety of media (i.e.: computer, projector, actual models/objects, etc.) and programs in order to ensure optimum effect and retention. • Utilizes Adult Learning Theory to ensure retention and transfer of learning. • Creates a positive learning environment in and outside of the Learning Center. • Learns and conducts training from a facilitator manual and utilizes prepared resources; understands the importance of following facilitator manual to ensure consistent training from class to class and vessel to vessel. • Develops specialized coursework with the approval and direction of shore side Training and Development. • Provides constructive feedback to improve performance. • Provides follow-up information to assist coaching and support for management. • Maintains accurate training records in the company system of records, MAPS. • Ensures people attend classes as required without repetition. • Sets optimum schedule for learners while guaranteeing limited impact on ship operations and the needs of the business. • Resolves schedule conflicts by negotiating with management, learner and training services. • Oversees the computer-based training library and is responsible for tracking the use and possession of those materials. • Creates and manages an agenda and conducts meetings accordingly. • Coordinates with ship management to facilitate Vacation Hero initiatives and recognition programs. • Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position. • Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. • Trains between 900 – 1500 active crew members. Requirements: QUALIFICATIONS • At last two years of training experience, preferably in hospitality (in a business) setting is required. • Must have advanced verbal and written skills in standard American English. • Intermediate to advanced knowledge in MS Office suite; especially Outlook, Word, Excel and PowerPoint. EDUCATION • Bachelor’s degree (US system) or equivalent in adult teaching/training/development or a related field. ATTRIBUTES • Must be able to lead by example • High ethical standards • Flexibility and adaptability to change • Able to excel in a multi-cultural environment • Passionate about hospitality and customer service driven • Must have a professional appearance and good hygiene • Respect for all co-workers and guests • Pride in your work by creating positive energy, excitement and fun • Able to work 7 days a week • Demonstrate positive behaviors; smiling, being polite and courteous • Able to develop a camaraderie with team members • Ability to live in close quarters, share limited space with other cabin-mates Apply |