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 CRUISE SHIP JOBS
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Shipboard Training Specialist
Description:
The Training Specialist, lives and works onboard the vessel, and is part of a team of two trainers that oversee the ship training center.
• Conducts general training courses including but not limited to company orientation, ship familiarization, hospitality, management training, and customer service training.
• Responsible for all related record keeping and for departmental trainers.
• Coordinate and assist with company recognition programs, including Vacation Hero, additional duties and responsibilities may be assigned as needed
ESSENTIAL FUNCTIONS
• Conducts stand up class room training.
• Conducts training sessions using a variety of training methods and styles so to maximize training effectiveness.
• Coordinates a group of departmental trainers to ensure completion of job specific Position Based Training (PBT).
• Conducts training using a variety of media (i.e.: computer, projector, actual models/objects, etc.) and programs in order to ensure optimum effect and retention.
• Utilizes Adult Learning Theory to ensure retention and transfer of learning.
• Creates a positive learning environment in and outside of the Learning Center.
• Learns and conducts training from a facilitator manual and utilizes prepared resources; understands the importance of following facilitator manual to ensure consistent training from class to class and vessel to vessel.
• Develops specialized coursework with the approval and direction of shore side Training and Development.
• Provides constructive feedback to improve performance.
• Provides follow-up information to assist coaching and support for management.
• Maintains accurate training records in the company system of records, MAPS.
• Ensures people attend classes as required without repetition.
• Sets optimum schedule for learners while guaranteeing limited impact on ship operations and the needs of the business.
• Resolves schedule conflicts by negotiating with management, learner and training services.
• Oversees the computer-based training library and is responsible for tracking the use and possession of those materials.
• Creates and manages an agenda and conducts meetings accordingly.
• Coordinates with ship management to facilitate Vacation Hero initiatives and recognition programs.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Trains between 900 – 1500 active crew members.
Requirements:
QUALIFICATIONS
• At last two years of training experience, preferably in hospitality (in a business) setting is required.
• Must have advanced verbal and written skills in standard American English.
• Intermediate to advanced knowledge in MS Office suite; especially Outlook, Word, Excel and PowerPoint.
EDUCATION
• Bachelor’s degree (US system) or equivalent in adult teaching/training/development or a related field.
ATTRIBUTES
• Must be able to lead by example
• High ethical standards
• Flexibility and adaptability to change
• Able to excel in a multi-cultural environment
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates
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