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IT Technical Analyst




Description:

Responsibilities: Maintain inventory of all software and computer, printer, and network hardware with serial numbers and record of ownership Assist shoreside IT with application deployment, upgrades, and troubleshooting

User assistance:

- Assist users when required in all computer based applications
- Instruct users in basic handling routines, such as login, logout, personal file maintenance, printer operations, etc.
- Provide occasional user training for new applications
- Monitor and manage users’ data storage requirements to ensure effective use of resources
- Utilize automation tools and monitoring systems to proactively monitor and manage user computer systems
- Network maintenance:

- Proactively monitor health of all network electronics on daily basis to ensure maximum up time
- Monitor ship wireless network to ensure maximum up time
- Troubleshoot and maintain all network cabling

Regular Maintenance routines:

- Perform regular backups of all server based systems
- Check all port/terminal hardware (PC’s, printers) each port day morning to ensure proper operation
- Check of all servers to ensure proper operation on a daily basis
- Install new software as required
- Monitor network storage for inappropriate use (music files, personal photos, etc.)
- Conduct regular cleaning (dust removal, etc.) of all computers and terminals

- Report any changes in inventory to the Chief Engineer
- Maintain and support the shipboard DECT phone system
- Troubleshoot, conduct maintenance and testing of electronics, computer systems, and software
- Working in coordination with the 1st and Automation Electronics Engineers for the reliability, integrity and availability of automation systems throughout the vessel
- Execute additional job responsibilities, as assigned by company's leadership, based on operational need
- Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
- Participate in Emergency Duties as specified in the ship Assembly Plan

Requirements:

Basic Qualifications:

- Experience with Microsoft suite of applications (MS Office, MS Outlook, MS 
Visio, etc.)
- Basic understanding of Microsoft server operation and troubleshooting
- Strong PC setup and troubleshooting skills
- Excellent customer service skills
- Ability to express thoughts clearly and thoroughly in writing
- Be at least 21 years of age
- Be able to speak, read and write fluent English
- Willingness to live and work onboard one of our vessels for a certain length of time (based on position)
- Be able to work a seven-day, 70-84 hour week with limited time off
- Be able to adhere to cruise line's appearance guidelines
- Enjoy working in a high-volume, fast-paced, guest-service oriented environment
- Be flexible with your work schedule, job duties and work locations
- Appreciate diversity among guests and crew

Preferred Qualifications:

- 4-year degree in Information Technology or related field of study
- Familiarity with IT operations in the cruise industry
- Knowledge of telephony systems including VOIP
- Experience with VMWare virtualization technology
- Familiarity with computer network operation
- Familiarity with Cisco network electronics
- Familiarity with Fidelio Cruise applications
- Familiarity with Micros Point of Sale application

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