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Guest Service Officer




Description:

The Seven Seas Group and SSG Evropa form a dedicated team of recruitment professionals with nearly 20 years of experience in the cruising industry. We are currently seeking motivated, energetic and flexible candidates to work onboard leading cruise liners like Royal Caribbean International and Celebrity Cruises.

At the moment we are looking for a Guest Services Officers

Requirements:

Hiring Requirements:
􀂃 Minimum of one (1) year hospitality management experience in an upscale hotel, resort or
cruise line (shipboard experience preferred).
􀂃 Completion of high school or basic education equivalency required.
􀂃 Bachelor’s degree in hospitality management, business administration or related field from an
accredited college or university or the international equivalent preferred.
􀂃 Very strong management skills in a multicultural and dynamic environment.
􀂃 Very strong communication, problem solving, decision making, and interpersonal skills.
􀂃 Superior customer service, teambuilding and conflict resolution skills.
􀂃 Knowledge of the principles and processes for providing personalized services including needs
assessment techniques, quality service standards, alternative delivery systems, and guest
satisfaction evaluation techniques.
􀂃 Advanced computer software skills required, including Microsoft Excel.
􀂃 Possess a good understanding of numbering flow “Debits/Credits”, adjusting entries and
corrections.
􀂃 Possess an understanding of all documentation and Immigration and Customs procedures for
embarking/disembarking guests.
Contracts are 6-7 months long, and automatically re-newable.
Salary to be discussed.
Must have a valid passport.
Age 21-35

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