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Guest Services Manager


We are currently seeking Guest Services Manager to join our team. Potential candidates must have at least two years in a successful progressive, related leadership position in a four or five star resort, hotel or cruise line.

Responsibilities include (but are not limited to):

· Continually develop original and fresh techniques to enhance the guest service onboard

· Use guest feedback and ratings to establish a positive culture throughout the guest services team

· Enforce organizational policies and procedures of monetary items regarding the Front Desk

· Develop and promote success of the management and supervisory teams onboard

· Enforce the delivery of standards, efficiencies, services and quality within the guest services department onboard

· Perform related duties as required


- Completion of high school, basic or vocational education equivalency preferred

- Two or more years of Front-of-House successful and progressive leadership experience in a four or five star hotel, cruise line or other hospitality related industry

- Proven ability to achieve operational results in an international environment

- Demonstrated experience in motivating, leading and engaging a diverse workforce to increase synergy and improve productivity

- Competency with Microsoft Office and Lotus Notes

- Oral and written fluency in English at an advanced level

- Must be physically able to participate in emergency life saving drills and required training

- Strong communication skills in additional languages are desired

- All international applicants must have the ability to obtain a C1/D visa