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Guest Services Associate (Front Desk) with Japanese Language




Description:

POSITION SUMMARY

Assists all guests at the Guest Services Desk, but concentrates specifically on non-English-speaking groups and individual guests with their special needs and requirements in their native languages so as to give them a full, first class cruise experience.

In order to consistently exceed guest expectations and provide the highest levels of product and services. Reports to Guest Service Assistant Manager on a daily basis.


ESSENTIAL FUNCTIONS


Front Desk Guest Services Associate onboard a cruise ship- English & Japanese speaking

Front desk guest services on a cruise ship – English – Japanese Speakers

Some essential functions of the Guest Services position include, but are not limited to:

BASIC PURPOSE

Assists all guests at the Guest Services Desk, but concentrates specifically on Japanese-speaking groups and individual guests with their special needs and requirements in their native language so as to give them a full, first class cruise experience.

In order to consistently exceed guest expectations and provide the highest levels of product and services

Must have the ability to effectively read, speak, write and accurately translate English-Japanese / Japanese-English.
Works in conjunction with, and assists, the Group Services Coordinator and Guest Service Manager with handling special requests such as Honeymoon set-ups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc. for non-English-speaking guests. Follows up to ensure departments responsible have completed the requirements.

Contacts Group Leaders of Japanese-speaking guests to assist the Group Services Coordinator in organizing group events.
*Contacts Japanese-speaking guests when necessary to offer assistance in making restaurant bookings, ordering special local/dietary food, arranging special tours on board and with shore excursions.

Available for daily, advertised desk hours at the Guest Services Desk to answer questions and provide assistance to non-English-speaking guests.

Assists at embarkation, disembarkation and port talks, as well as being present during these times to assist non-English-speaking guests where necessary. Available at Immigration and Customs inspections
Meets and greets guests accordingly.

Assists with related collateral for all Japanese/English-speaking guests and ensures necessary items are properly translated and placed in the correct staterooms.
Assists with personalized collateral for suites in coordination with the Concierge such as welcome letter, stationary, invitations etc.

Must be able to provide quality service for a large passenger vessel that can include from 1,000 to 3,000 guests.

Must be able to provide information and translation in one or more Non-English-speaking languages for up to 400 guests.

Requirements:

Consider the following requirements carefully before attending our Employment Information Sessions and/or applying to this opportunity!

You must have a minimum of 1 year current/recent/relevant experience to any of the positions listed in our description above.
You must have a minimum of a high school diploma or GED


EMPLOYMENT CONDITIONS:
Only Green card holders or US Citizens can be considered for these positions.

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