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CRUISE ACCOUNT EXECUTIVE




Description:

Cruise line is seeking highly motivated and experienced candidates to join our CRUISE RESERVATIONS TEAM in our Miami office. Some of the responsibilities in the role of reservations and telephone sales include:
Building rapport and long-term relationships with luxury cruise customers, travel agents and other partners.

Using your travel product expertise and knowledge of luxury destinations around the world, you will recommend & sell Regent cruise products & services to travel agents and their clients.

Providing a seamless cruise and customer service experience, from the initial sales call to confirming the reservation and servicing that reservation up until the cruise begins.

Creating and documenting special requests, services and cruise "add on" purchases by the customer or travel agent.

Selling the full experience from suite upgrades, air fare, insurance policies, hotels, shore excursions, and gift items.

Requirements:

EDUCATION
Four year college degree or equivalent work experience

EXPERIENCE
Minimum one year of sales experience is required, telephone sales or travel sales preferred

KNOWLEDGE/SKILLS
Assertive sales skills and the desire to grow within the organization
Strong written and verbal communication skills to include professional telephone etiquette, email, and letter writing with correct spelling and grammar
Demonstrated knowledge of Microsoft applications including Word, Excel, and Outlook. Experience with travel reservations systems a plus.

Ability to develop and maintain professional relations with a diverse, well-traveled, customer who typically is a professional, business owner, or successfully-retired executive and his/her family and friends or travel agent.

Ability to quickly learn and maintain knowledge of Regent products, services, and promotions

Ability to work well and maintain professional composure while under stress and pressure

Possess a strong drive and high energy to reach specified sales and service goals

Regent offers a competitive salary, comprehensive benefits package including medical / dental / vision / life insurance, 401(K) plans, and cruise discounts

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