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BUSINESS DEVELOPMENT MANAGER




Description:

Drive incremental sales by following disciplined completion of established telesales process to identified database of growth accounts through outbound phone calls and a commitment of continued service and account maintenance.

Customers:

Travel Agent partners

Consortium members

Sales and Marketing Department colleagues

RSSC corporate, reservations and officer/crew team

Competencies

Key Responsibilities:

Execute business development strategy against identified travel agent accounts

Follow touch point process and developed scripts to increase frequency of communication to assess agency needs and understand how RSSC’s products can serve their business objectives

Meet or exceed daily dial or talk time minimum productivity requirements through outbound sales calls and appointments while following established five step sales process

Grow base of agency business

Foster increased agency relationships

Utilize sales initiatives such as Marketing Amenity Program, National Account programs and other supplemental promotional opportunities to grow business

Provide account maintenance and service Educate assigned accounts to effectively sell RSSC

Train accounts on RSSC benefits and policies

Continuing product education

Encourage agents to take online training programs

Conduct sales presentations on line

Qualify the Customer

Update and maintain agency database

Capture information relevant to understanding agency’s business

Identify how agency goes to market

Recommend tools available through RSSC to meet their objectives

Work Collaboratively

Secure and provide feedback from and to Directors of Sales on accounts

Work with Field Sales, Sales Service Representatives and Cruise Reservations to implement sales & service solutions

Work with Marketing and IT to suggest tools and processes to benefit entire organization

Share best practices with colleagues for mutual success

Adhere to corporate policy and direction

Job Specific Knowledge and Skills Required:

Strong product and destination knowledge

Confident phone presence and ability to communicate effectively

Requirements:

Working knowledge of SalesForce.com or CRM system experience preferred Working knowledge of MS Office applications, including Power Point, Excel, Word

Ability to multi-task in a fast-paced environment

Experience and Education:

2 years experience with outbound sales, preferably business to business

Travel industry experience preferred

College degree preferred or equivalent work experience

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