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Crew Air Specialist




Description:

Crew Air Specialist

Summary:

Act as primary resource for all customer, corporate or crew related issues pertaining to the standards, implementation and delivery of the air program

Essential Duties & Responsibilities:

• Secure air reservations using free sell, block or charter while adhering to cost guidelines

• Work assigned ships and departments including Sabre airline schedule changes, booking and ticketing

• Monitor air travel reservations for accuracy and cost guidelines and adjust as needed for changes, cancels and final ticketing

• Interact with internal departments and customers as necessary for coordination of air reservations

• Assist with interrupted services in instances of trip delay, strike, weather, delayed ship

• Assist with additional corporate, crew bookings and ticketing when necessary

• Generate air tickets

• Research and resolve debit memo issues

• Ability to read and interoperate crew airline contracts

• Responsible for ticket refunds and lost ticket applications

• Assist with training co-workers when requested

• Assist with other duties assigned by Supervisor, Manager, Director or Vice President

Requirements:

Qualifications:

• Proficient Sabre. Two years experience preferred

• Knowledge of World Geography and routing for crew itineraries

• Familiar with Schengen Visa Requirements

• Familiar with airline policy and procedures

• Knowledge of cruise products

• Proficient in Microsoft Office products, particularly Excel

• Excellent customer service and telephone skills

• Experience in NVS and MXP

Other Skills & Abilities:

• Ability to meet deadlines and work efficiently under pressure

• Strong interpersonal, communication and organizational skills

• Self starter and team player

• Flexibility regarding peak-time work requirements

• Proficient in the English language

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