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Executive Purser (Hotel General Manager)




Description:

Hotel General Manager required to join the Senior Management Team of a reputable luxury cruise line . Reporting directly to the Captain, you will be responsible for the effective strategic leadership across the ships Heads of Department for Food & Beverage, Hotel Services and Entertainment Department, with revenue responsibility up to £10m pa. You will be responsible for ensuring that commercial objectives and strategies are in place to deliver corporate objectives, targets & maximising revenue at all times, through creating a high performing team culture, with an engaged and motivated workforce.

You will actively create and promote an environment where customer and crew safety is paramount, leading the coordination of complex emergency situations and ensuring that there is full and detailed knowledge and application of all life saving equipment. The customer will be the key focus and you will be responsible for delivering their satisfaction at all times, to maintain and develop our positions of delivering customer service excellence. Audit and compliance is also an integral part of the role to ensure the ship adheres to the necessary standards set by regulating bodies and the corporate group.

In return, we are offering an excellent career opportunity, lifestyle change, a competitive and potentially tax free salary ranging from £53k, dependent on experience. You will be on a 3 or 6 month on, 3 month leave contract. You will benefit from an Executive cabin, with guest privileges of accompanied travel, with full deck privileges.

Requirements:

To be considered for this excellent opportunity you will be an experienced & capable 3 Stripe officer onboard a 5 star luxury cruise ship or General Manager from a 5 star international resort, who has adapted to working remotely, delivering corporate objectives via remote management. You need to demonstrate commerciality and have proven success in delivering targets and managing £m budgets, through implementing strategies to deliver corporate objectives. You will have an in depth understanding of Hotel operations, both back and front of house.

You will be a change agent with a coaching, open & consultative leadership style, who enables a high performing culture. You will be experienced in ensuring the effective leadership of a culturally diverse workforce. We require an individual who identifies improvements and feeds back to the operational product owner shore side, for continuous improvement and enhanced customer satisfaction.

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