Accommodation Attendant (Asst. Stateroom Steward)
The accommodation attendant assists the stateroom steward by providing the highest levels of housekeeping, service, sanitation, and maintenance in public areas to ensure the presentation of a comfortable, warm, and elegant environment.
- Each housekeeping shipboard employee reports to their workstation assignment on time and properly groomed and dressed according to standards. This includes a clean uniform, nametag, and any other uniform related item.
- Responsible to work the gangway during embarkation, as required.
- Follows all daily, weekly and monthly stateroom, bathroom, balcony and corridor cleaning procedures to ensure standards are met; more specifically, cleans bathrooms and replenishes bathroom supplies. Cleans showers, sinks and toilet bowl.
- Responsible to clean the balcony and balcony furniture according to the Housekeeping schedule.
- Provides personal assistance to guests aiming to deliver the company's, Service and Style Standards. Maintains current knowledge of the ship’s regular events and special functions by reviewing all available data, including the daily newsletter, in order to provide guests with accurate information to answer questions.
- Cleans carpet, upholstery, floors, walls, ceilings, draperies, windows, and room accessories to remove effects of smoke, water and other damage such as dirt, soot, stains, mildew, and excess water and moisture. Sweeps, scrubs and vacuums. Sprays or fogs carpet, upholstery, and accessories with fabric conditioners and protectors, deodorizers, and disinfectants. Dusts furniture. Washes walls, ceiling, and woodwork. Washes windows and door panels.
- Receives guest’s laundry and dry cleaning and transports to laundry for processing. Returns cleaned laundry to the Stateroom Attendant.
- Sorts, counts, fold, marks, and carries linens.
- Minimum of one year or one contract previous cleaning experience in an upscale hotel, resort or cruise ship (shipboard experience preferred).
- Knowledge of proper cleaning techniques, requirements and use of equipment.
- Knowledge of proper chemical handling.